Introduction

DashWord FZ, LLC (“DashWord,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect from you or that you may provide when you visit the website https://dash-word.com/ (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. We adhere to the relevant data protection laws in the UAE and the European Union’s General Data Protection Regulation (GDPR).

Scope of This Policy

This Policy applies solely to information collected by us through the Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by a third party or through any application or content (including advertising) that may link to or be accessible from the Website.

Information We Collect and How We Collect It

We collect and process two main categories of information about you:

1. Information You Provide to Us:
   • Contact Information: Name, email address, phone number (optional).
   • Project Information: Specific details submitted through our contact form, requests for quotes, or other communications related to your project needs. This may include project descriptions, file uploads, language requirements, deadlines, and other pertinent details necessary to provide our services.
2. Information Collected Automatically:
   • Device and Browsing Data: IP address, browser type, referring website, pages visited, time spent on each page, and links clicked. We may use cookies and other tracking technologies to collect this information.

How We Use Cookies and Other Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: Necessary for the Website’s operation, such as allowing you to log in and access secure areas.
• Performance Cookies: Collect information about how you use the Website, allowing us to improve functionality and user experience.
• Functional Cookies: Remember your preferences and choices to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing habits to deliver relevant advertisements based on your interests.

You can disable cookies through your browser settings, but this may limit your ability to use certain features of the Website.

How We Use Your Information

We use the information we collect about you to:

• Respond to your inquiries and requests for quotes.
• Provide you with information about our services, including proposals and updates relevant to your project needs.
• Improve the Website and user experience.
• Send you marketing materials (with your consent) related to our services.
• Analyze trends and usage patterns on the Website.
• Comply with legal and regulatory requirements.

Use of Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating the Website, delivering services to you, or conducting advertising on our behalf. These service providers are regulated companies that adhere to applicable laws and regulations, including GDPR and UAE data protection laws. However, they operate under their own privacy policies, and we encourage you to review those policies for additional information.

List of Key Service Providers:

• Google Analytics: Used for tracking website usage and visitor behavior.
• Google Ads: Used for conducting targeted advertising.
• Facebook Ads: Used for conducting targeted advertising.
• SendPulse: Used for managing our email marketing campaigns.
• LinkedIn Ads: Used for conducting targeted advertising.

We encourage you to review the privacy policies of these providers to understand how your data is managed.

Sharing Your Information

We will not share your personal information with any third party without your consent, except:

• Service Providers: We may share your information with service providers who help us operate the Website or provide services to you, such as project management software or communication platforms. These providers are contractually obligated to keep your information confidential and secure.
• Legal and Regulatory Requirements: We may disclose your information if required by law or regulation, or to comply with a subpoena, court order, or legal process.

Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you have provided us with project-related information, we will retain this data for the duration of the project and for a reasonable period afterward to comply with legal obligations and to resolve disputes.

Data Security

We implement a variety of security measures to ensure the safety of your personal information. This includes encryption, secure access controls, and regular security audits to prevent unauthorized access, disclosure, alteration, or destruction of your data. While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

International Data Transfers

If we transfer your data outside the UAE or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your privacy, such as standard contractual clauses approved by the European Commission or other legally accepted transfer mechanisms.

Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal data from a child under 16, we will delete such information from our records.

Your Rights

You have the right to access, correct, or delete your personal information. Under GDPR, you also have the right to data portability, to object to the processing of your data, and to withdraw consent at any time. To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on the Website, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].